FAQ

Q: Are there up front cost?

A: We require the owner to maintain a minimal deposit in the property account.

Q: What are your fees?

A: Our fees are determined by the property type and number of units owned. We will be happy to discuss these fees with you.

Q: When do you mail owner's check and statement?

A: Owner’s checks and statements are mailed on or before the 15th of the month. Usually most statements are mailed around the 10th of the month.

Q: Can you send my funds to my bank?

A: Owner’s funds may be sent directly to any depository the owner chooses.

Q:What will I receive with my monthly statement?

A: The monthly statement showing all income and expenses for the accounting period and the original receipts for any repairs. We don't mark up repair invoices and we send you the original copy so you'll see what was done.

Q: How do you handle maintenance requests?

A: Tenants may fax or mail their requests to us, but most fill out an online form on our website. For emergencies, tenants may leave a voicemail message that pages one of us 24 hours a day. After we receive a repair request, we may contact the tenant and ask them questions which will help us determine the exact nature of the problem before sending a service technician. We also make sure it is not something the tenant can fix themselves (ex: reset button on the disposal, tripped breaker) before your money is spent on a service call. After determining that it is a legitimate problem, we will send the appropriate service vendor to make the repair.

We tell our tenants that we are able to handle most repair requests within 1 to 3 working days, and in fact are usually able to do so. Comfort items such as Air conditioning, no hot water or heat, receive highest priority and are usually attended to the same or next business day.

Q: What if I want to use my repair people?

A: An owner may use their own vendors as long as they meet our criteria and carry the necessary insurance and licenses.

Q: Do you hire contractors to complete all repairs?

A: We have a full maintenance staff that can handle minor repairs. We hire contractors as needed.

Q: Are there administrative fees or other service charges up and above the property management and leasing fees?

A: There are no administrative fees or start-up costs. We don't charge for copies, long distance calls, mileage, or other incidentals. We don't mark up maintenance costs or nickel and dime you with petty fees as do some property management companies

Q: How do I know you wont spend large sums of money?

A: You are protected in the management agreement by a set amount that we cannot exceed without owner approval.

Q: How do you determine the rent amount?

A: Rental amounts are determined by comparative properties in the neighborhood. Since we manage a large number of properties, we can also use our database to determine rents.

Q: How long will it take to lease my property?

A: Homes typically rent between 30-45 days. Condition and market rent also determine the speed.

Q: How much security deposit do you collect?

A: Typically, the deposit is the same as one month's rent.

Q: Who holds the tenant's deposit?

A: We hold the tenant's deposit and process the return for you.

Q: How do you find a tenant?

A: We advertise, use signage, the paper, and the Internet.

Q: How do you qualify a tenant?

A: Resident must pass a thorough background check as well as adhere to an 18 point checklist. We verify credit, rental, employement and criminal history on each applicant.

Q: What if tenant doesn’t pay?

A: Rents are due on the first and become late on the 3rd. If we have not made contact with the resident by the 6th, a 3 day notice for possession is sent to start the eviction process.

Q: What if the tenant does damage to my property?

A: The Resident will be responsible for all damages beyond normal wear and tear.

Q: How often do you check the condition of the property?

A: Interior condition surveys are typically done prior to lease renewal. Other checks may be performed if a vendor notices something “unusual” at the property.

Q: What happens in a vacancy?

A: We survey the condition of the property and start any preventive maintenance or repairs need. Then marketing for a new resident begins.